Returns & Exchanges
At Touch925, we want you to be delighted with your sterling silver jewellery. If you are not completely satisfied, you may return or exchange your items within 14 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Log into your account or contact our support team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Place the jewellery in its original Touch925 gift box and protective packaging to ensure the silver is not damaged or scratched during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of your tracking receipt.
Quality Check & Refund
Once our artisans inspect the item for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing